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October 30, 2012

MILWAUKEE — Executive search firm founder joins mother in return to coin laundry business

MILWAUKEE — From the mid-’80s until 2000, Sean O’Byrne’s family operated a successful chain of Laundromats. For nearly 10 of those years, he helped manage the business, repairing machines and running day-to-day operations.

The O’Byrnes’ first store opened in 1984 after a distributor suggested the family turn their out-of-business gas station into a Laundromat. That store was so successful that the family opened six more stores across Milwaukee, a city of roughly 600,000 people known for its brewing and manufacturing.

In 2000, Byrne and his mother, Rosemary, sold their shares of the company to a relative and left the laundry business.

“At that time, I was interested in pursuing other career opportunities, and my uncle was able to give his growing family a larger piece of the laundry business,” O’Byrne says. “We came to an agreement, which allowed all of us to pursue our own goals.”

He went on to establish two successful executive search firms while Rosemary spent a lot of time with her grandchildren and became a full-time resident of Florida. It wasn’t until more than a decade later, when deciding what to do with inactive car-wash property that Rosemary’s late father had owned, that the mother-son team took another look at the laundry business.

Relying on their industry experience and taking advantage of advancements in machine and control technology, the pair opened SUDS Your DUDS Coin Laundry on Sherman Boulevard in north Milwaukee.

THE RIGHT EQUIPMENT MIX

The former car wash property was already equipped for the water and drainage demands of a Laundromat, and the rehab took just three months to complete.

Today, the 2,400-square-foot store features 54 stainless steel Speed Queen machines, including washer-extractors ranging in capacities from 20 to 60 pounds, and a mix of 30-pound and 45-pound stack tumble dryers.

The O’Byrnes’ distributor sales representative, Dan Baker, vice president of sales for Minnesota Chemical Co., says the mix of larger equipment will help the store generate a greater profit while making efficient use of utilities.

“Customers want larger machines so they can get more loads done at one time,” Baker says. “Newer machines are also more efficient, especially front loaders, because they use less water, electricity and (natural) gas than top-load machines.”

Customer Shakenn Allen was able to wash three weeks’ worth of clothing for her family within two hours at the O’Byrnes’ store.

“These machines are bigger than the ones at the Laundromat I used to go to,” Allen says. “That store only had machines like the ones we would use at home, and it took a lot longer to get my laundry done. This store is nice because I can get in and out quickly.”

The O’Byrnes chose to purchase Speed Queen equipment because they had used it in their former Laundromats. “We know Speed Queen is reliable because some of the machines we bought 30 years ago are still operating in our former Laundromats,” Sean O’Byrne says.

Each machine in SUDS Your DUDS is equipped with Speed Queen’s advanced Quantum™ Gold control system. It features revolutionary technology that unites equipment control, programming and store management. The full-feature control gives the O’Byrnes total command over their store by seamlessly integrating store operation data, equipment monitoring and performance with the option to network the store for remote access using a computer with Internet access.

It’s easier to operate a Laundromat this time around, says Rosemary.

“We used to have to be in our stores all day long in case something broke,” she says. “Today, we just pull out the iPads and check our software. With me living part-time in Florida and Sean working full-time at his company, there is no other way we would be able to have this business if it weren’t for the improvements in technology.”

One afternoon, while Sean was watching a golf tournament, he received a call from a customer who was having problems operating a machine after she paid to use it. From his couch, O’Byrne opened his laptop, logged onto the Quantum program and was able to start a new machine for her to use within five minutes.

“The customer was amazed that not only could I start a new machine for her, but she also didn’t have to wait for a refund,” he says. “The control system is phenomenal. That day, I’m positive, I got a customer for life.”

SERVING THE COMMUNITY

The neighborhood has responded positively to SUDS Your DUDS. The store is the one of a few Laundromats available to residents within a two-mile radius.

“The demographics in the area are definitely in Sean and Rosemary’s favor,” Baker says. “There are lots of renters, and the homeowners will use the big machines to wash larger items like comforters and curtains.”

Prior to the store opening, Allen took public transportation more than six miles to the nearest Laundromat. “This is a much better location for me and is way more convenient.”

WHAT'S NEXT

With the store’s ongoing success, Sean says they plan to open more locations in the Milwaukee area.

“We want to open at least three to four stores total,” he says. “We’re already seeing high return on investment – these stores pay for themselves and are so profitable.”

Many investors like the O’Byrnes aren’t aware of how lucrative the laundry business can be, says Dan Bowe, North American sales manager of Speed Queen’s commercial division. He and the Speed Queen team have been actively recruiting investors to the industry; Bowe is on target to open 100 new Speed Queen-equipped Laundromats within the year.

“Laundromats offer a high return on investment with little to no employee overhead, making it an excellent business investment for any entrepreneur,” he says. “Today’s Laundromats are bright and inviting, state-of-the-art and family-friendly—making the business a destination within any area or shopping center.”

“This is a great business that my family knows and respects,” Sean O’Byrne says. “We’re committed and have full confidence that we’ll be even more successful this time around.”

August 27, 2012

ATLANTA — New mission statement promotes exchange of new ideas

ATLANTA — The Clean Executive Committee (CEC) has unveiled a brand-new mission statement for the Clean Show that it believes reflects and promotes the exchange of new ideas before, during and after the event.

A thorough review of all aspects of the every-other-year show led the group to adopt the following: “The Clean Show provides a global forum for bringing together garment and textile care services professionals for the purpose of sharing ideas, business practices and the latest products, services and innovations as well as raising the level of professionalism in the industry.”

In keeping with the spirit of this statement, the CEC has relaxed certain rules regarding the convening of affiliate groups during trade show hours. In the past, meetings were restricted to hours outside education and exhibit hours (which traditionally run from 8 a.m. to 5 p.m.), but now exhibiting companies and industry associations can schedule their sales, distributor or group meetings during educational sessions or between the hours of noon and 2 p.m.

David Cotter, CEO of the Textile Care Allied Trades Association and chairman of the 2013 Clean Show in New Orleans, supports the new direction. “We believe the new rules will support an environment where exhibitors and attendees can conduct business and meet with others more freely.”

The CEC is comprised of representatives from the five sponsoring associations, including the Coin Laundry Association.

The New Orleans Morial Convention Center will host the Clean Show on June 20-22, 2013. More than 400 companies are expected to exhibit.

August 7, 2012

PEMBROKE, Mass. — Capital-rich could be persuaded to invest in new enterprise

PEMBROKE, Mass. — Laundromateurs tell me if they only could get their hands on $100,000, they could build a great business. And I occasionally meet individuals who say, “I would love to open a Laundromat, but I just don’t have the money.” Both types are missing the boat.

As a starting point, I’m not sure existing operators would use that $100,000 effectively. That is, after using the money, their business might be more or less in the same position as before the money was spent.

Second, and this is the point of this column, I disagree with the notion that obtaining money is hard these days. Yes, even in these cautious, recessionary times, money can always be had for a good investment.

Let me tell you a story. In 1968, I was a callow young man, fresh out of college and a year in the working world, wanting to start a business. I computed that I would need $25,000. Since I only had $2,000 to my name, how was I going to raise the rest?

First, I did my research. I obtained a warehouse job at a company in the field I wanted to enter. Down in the basement, I learned about product, processing, delivery, and staffer work patterns. I learned about the guts of the business. I would submit to you that my two months of being a warehouse worker was far better experience than being an executive.

Secondly, I went to several business owners and interviewed them. I told them that I was doing a graduate thesis about the industry. These businessmen opened up, providing in some cases more than I wanted to know. I took copious notes. In the process, I learned some strategies about winning and maintaining customers. For example, I learned one businessman’s theory about giving price breaks.

Thirdly, I spoke to customers and asked what they liked about their service and what they didn’t like.

Using that research, I wrote up a seven-page business plan. Nothing fancy, but it basically explained what I needed in capital and how I was going to use it to get my business started. Then I sent my business plan out to 10 individuals. These people included successful business owners from the town where I grew up, moderately rich relatives, and one college buddy who had money. I also sent the business plan to my local banker, who I had dealt with when I was a young boy minding my miniscule savings account.

Basically, I asked for a debt and equity investment of equal increments. In other words, whether they invested $1,000 or $5,000, it had to be 50% debt and 50% equity. The equity was the individual’s ownership stake. If the business prospered, the investor’s value would be increased by the success of the business. The debt portion was a three-year loan, which would be paid back at 4% interest each year, until the balance was paid off in full.

Why this necessity of equal debt and equity? Because I would contribute my $2,000 (my life savings), and if every investor contributed equal debt and equity, then I would, by arithmetic, own more than 51% of the business and therefore have effective control. I could do what I wanted and wouldn’t have to answer to anybody.

To illustrate, say there were five investors, and each contribution went like this:

  • Ricky — Total contribution of $1,000: $500 in debt, $500 in equity
  • John — Total contribution of $3,000: $1,500 in debt, $1,500 in equity
  • Susan — Total contribution of $4,000: $2,000 in debt, $2,000 in equity
  • Mike — Total contribution of $5,000: $2,500 in debt, $2,500 in equity
  • Jose — Total contribution of $10,000: $5,000 in debt, $5,000 in equity

So, their total contribution was $23,000: $11,500 in debt and $11,500 in equity.

I add my $2,000—all equity—to reach the $25,000 required capital investment. So, my ownership stake is the $11,500 debt and the $2,000 personal contribution, for a total equity stake of $13,500. That’s 54% ownership ($13,500/$25,000).

For many years, the Ford family owned exactly 51% of Ford Motor Co., so therefore it had full control. Sure, the Fords had to share profits with the minority 49% stakeholders, but they could manage the business any way they wanted. That’s the importance of obtaining equal debt-equity contributions.

One by one, I visited these potential investors, presented my case, answered questions, and showed them how serious and determined I was. Several days went by, and nobody budged. Then one prospect called, saying he would put in $2,000 according to my stipulations. I called two others, and both agreed to put in money. In one week, I had the necessary commitments.

Altogether, nine prospects agreed to invest in my business. Even the bank came through, which I had to refuse because its interest requirements were higher than my debtors’ arrangements. In short order, I gathered my $25,000, and started to set up my business. I was 24 years old.

The point of this story is not to boast. Rather, it’s to show that there are unlimited ways to obtain funds. In my state, Massachusetts, 6% of families have more than a million dollars in capital. Many of these individuals are earning precious little on their money. A number of them could be persuaded to invest in a business enterprise.

Consider the following options:

  • Attend a Rotary meeting and present your business investment idea. Describe how investors can make money from your proposition.
  • Approach members of your family, asking them to invest a sum of money, which will be rewarded with 10% interest a year. If you believe you can take that money and put it to good use, you can certainly pay high interest. I know a woman who built a giant bus company by giving investors 20% annual interest for their $10,000 investment.
  • Visit your two wealthy retired relatives with your idea and pitch them on the debt equity deal that will make them part-owners again. Play one against the other to encourage them to invest. Or do the same with neighbors, friends, or members of the same organization you belong to.
  • Post an ad on Craigslist for a partner. Set up some sort of partnership role, without you giving up control. Who knows, perhaps some wealthy individual will become intrigued by your proposal.

If you need money to take your business to the next stage, it’s out there. Saying “I can’t find investors” is no longer acceptable.

March 19, 2012

ATLANTA — Show committee picks Las Vegas-based company from

ATLANTA — The Clean Executive Committee has selected Global Experience Specialists (GES) to serve as the official services contractor for the 2013 Clean Show in New Orleans.

Three companies submitted proposals for the June 2013 show. “GES did our show in New Orleans in 2009 and did a great job,” says John Riddle, president of Riddle & Associates, the Clean Show’s management company. “We look forward to working with them again in 2013.”

Chicago hosted the first Clean Show in 1977. United Exposition Service Co. was the official services contractor for that event and subsequent shows. GES purchased United in 1993, and the Las Vegas-based company has continued its partnership with the Clean Show for many shows since.

GES produces 3,000 exhibitions and events annually.

The Clean Show—officially titled the World Educational Congress for Laundering and Drycleaning—attracts people across all segments of the textile care industry, from single-owner, coin-operated laundry and drycleaning establishments to giant industrial and institutional laundries and textile rental companies.

February 7, 2011

RIPON, Wis. — Alliance Laundry Systems LLC has promoted Michael D. Schoeb to chief executive officer. All executive staff will report to Schoeb in his combined role as president and CEO.

Thomas F. L’Esperance will become vice chairman of the board of directors of parent company ALH Holding Inc. L’Esperance joined Alliance in 1996, having previously served as president of Amana Home Appliances and Caloric Corp. and as a senior executive of Raytheon Co. He will continue to serve as a director and will maintain his office here.